Fix Windows Update Problems by Clearing the Cache — Safe and Easy Steps

Have you ever needed to use your PC for work, but it started acting strange right after a Windows Update? You’re not alone. Many users experience unexpected issues after updates, and often, the hidden culprit is the update cache itself.

When a Windows Update fails to install correctly, leftover cache files can interfere with future updates and cause repeated errors. In these cases, clearing the Windows Update cache can be a surprisingly effective fix.

However, many people feel unsure: “Which files are safe to delete? Could I break something important?” Don’t worry — this guide explains exactly which files are safe to remove, which ones to avoid, and how to clear the cache step by step.

How to Safely Clear the Windows Update Cache

Follow these steps carefully to safely remove temporary update files from your system.

Step 1: Stop the Windows Update Service

1. Open the Services app:
   Press Windows Key + R, type services.msc, and press Enter.
2. Find Windows Update in the list, right-click it, and select Stop.

Step 2: Delete Files Inside the Cache Folder

1. Open File Explorer and go to:
   C:\Windows\SoftwareDistribution
2. Delete all contents inside the Download and DataStore folders.
   (Do not delete the folders themselves — only the contents!)

Step 3: Restart the Windows Update Service

1. Open services.msc again.
2. Find Windows Update, right-click it, and select Start.

Step 4: Restart Your PC

This applies the changes and ensures Windows works properly with the updated cache.

Which Files Are Safe to Delete?

1. Contents of the Download Folder

This folder stores temporary files downloaded during Windows Update. Once updates are installed, these files are no longer needed. Windows will re-download any necessary files automatically later. You can delete the contents of this folder safely.

Do not delete the Download folder itself.

2. Contents of the DataStore Folder

This contains update history and temporary database files. Deleting them resets your update history, but won’t affect installed updates. It’s safe to remove if you don’t need to keep the history.

Folders You Should Never Delete

Never delete the following folders:

• The entire SoftwareDistribution folder
• EventCache folder
• Any folder other than Download and DataStore inside SoftwareDistribution

The SoftwareDistribution folder is critical for Windows Update to function properly. Removing it entirely can lead to serious issues. Only delete what’s inside the Download and DataStore subfolders.

Why Is the Cache a Problem?

Normally, the update cache helps Windows work faster by storing downloaded files. But if something gets corrupted — for example, a failed update — the same broken files may be re-used, causing repeated failures or system errors.

Still Not Fixed? Try These Advanced Methods

1. Run System File Checker (SFC):
   Open Command Prompt as administrator and enter:
   sfc /scannow
2. Run DISM (Deployment Image Servicing and Management):
   In the same Command Prompt window, run these in order:
   DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

These tools scan and repair damaged system components. Used with cache clearing, they greatly increase your chances of resolving update issues.

Important Reminder: Cache Deletion Is Not a Magic Fix

Clearing the cache only forces Windows to re-download updates. It does not fix deeper problems like incompatible drivers or system corruption. Use it as a helpful step — not a cure-all.

July 2025: Known Windows Update Issues

• KB5060842 and KB5063060: Update failures or repeated retries (Microsoft may re-release fixed versions)
• Windows 11 24H2: Update hangs or stalls during installation
• Others: Infinite reboot loops, post-update freezing, and installation never completing

For such cases, try installing updates in Safe Mode, or temporarily switch to a local account before retrying.

👉 Fix for Windows Update Error KB5063060

👉 Fix for Windows Update Error KB5060842

Pro Tip: Use the Standalone Installer

If the update won’t install through Windows Update, visit the Microsoft Update Catalog and manually download the “.msu” file. This bypasses caching issues completely.

Extra Tips 💡

• Turn on Storage Sense: Automatically remove temp files by going to Settings → System → Storage → Storage Sense
• Use DISM regularly: Run CheckHealth, ScanHealth, and RestoreHealth periodically
• Exclude Recycle Bin and important temp files: When using Storage Sense, make sure critical folders are not selected for auto-deletion

Before You Start: Create a Restore Point

Because this process touches system-level folders, it’s wise to create a restore point first. Search “Create a restore point” from the Start Menu and click “Create” to back up your current settings just in case.

Final Thoughts

If you’ve never touched the inside of your PC before, that’s okay — this process is safe and simple when followed carefully. Regular maintenance like cache clearing helps your PC run smoothly and stay healthy longer.

And remember, always back up your important files before making changes. A few minutes of caution can save you hours of frustration later!

If this guide helped you understand Windows Update cache problems, try following the steps and see if your update issues improve. You’ve got this!

Also Recommended:

▶︎Windows Troubleshooter Failed or Not Working — Complete Fix Guide (With Extra Tips)

▶︎Connected to the Internet But Can’t Access Web or Email? Fix It After Windows Update (2025)

▶︎Windows 11 24H2 Update Breaks Internet: Causes & Fixes for Global Users 

タグ: Windows update, update cache, Windows 11, manual update, Windows 10, DISM, Microsoft, SoftwareDistribution, SFC, troubleshooting, update error, Update failed