[July 2025 Update] Windows Update Scan Stuck on Windows 11 24H2? Here’s How to Fix It (KB5062324/KB5058499)

Introduction: “Checking for Updates” Never Finishes?

Have you noticed your Windows 11 PC stuck on “Checking for updates…” for an unusually long time? You’re not alone.

Since the rollout of Windows 11 version 24H2, many users have reported that Windows Update hangs indefinitely during the scanning phase. Even after several restarts, the scan doesn’t complete, leaving users unable to install updates and feeling frustrated.

Fortunately, Microsoft has acknowledged this issue and recommends applying KB5062324 or KB5058499 manually to resolve the problem. In this guide, we’ll walk you through the causes, solutions, and hidden tips to get your update process back on track.

Why Is the Update Scan Not Responding?

This issue appears to be triggered by inconsistencies in the Windows Update services or cache, especially after upgrading to version 24H2. The following are the most common causes:

• Background services like wuauserv or BITS are malfunctioning

• Corrupted update cache prevents the scan from progressing

• Internal update blocks or unmet conditions are stalling the scan

The result? The scanning process becomes unresponsive even though the system is technically connected to the update servers.

Microsoft’s Recommendation: Install KB5062324 or KB5058499 Manually

To address the issue, Microsoft recommends manually installing one of the following cumulative updates:

• KB5062324 (released June 2025)

• KB5058499 (earlier preview update)

Applying either of these updates manually can reset the update mechanism and allow the system to resume scanning and installing updates normally.

Fix #1: Manually Install the Update via Microsoft Update Catalog

Step-by-step Instructions:

1. Visit the Microsoft Update Catalog

2. Search for KB5062324 or KB5058499

3. Choose the correct architecture (e.g., x64) and click “Download”

4. Open the .msu file after download to begin installation

5. Restart your computer

• This method works even if Windows Update is currently unresponsive

• Ensure you download the correct version (32-bit or 64-bit)

Fix #2: Use the Built-in Troubleshooter for Windows Update

If the manual install doesn’t help, try running the Windows Update troubleshooter:

1. Go to Settings → System

　→ Troubleshoot → Other troubleshooters

2. Find Windows Update and click Run

3. Let the tool detect and fix any problems, then restart

The troubleshooter may not fix deeper issues like cache corruption, but it’s a quick first step worth trying.

Fix #3: Reset the Windows Update Cache (Advanced)

If you’re comfortable using the command prompt, resetting the update cache manually is a powerful option.

Open Command Prompt as Administrator and run the following:

What this does:

• Stops all update-related services
• Renames (backs up) the existing update cache folders
• Restarts the services, allowing Windows to rebuild fresh update data

Hidden Tips and Tricks

Restart Windows Update Services Manually

Sometimes, simply restarting the update-related services can solve the issue:

1. Press Win + R, type services.msc, and press Enter
2. Find Windows Update and Background Intelligent Transfer Service (BITS)
3. Right-click and choose Restart

This resets the services without needing to clear the cache.

Delete SoftwareDistribution Folder via File Explorer

If you prefer a graphical method over the command prompt:

1. Navigate to C:\Windows\SoftwareDistribution
2. Delete all contents (you may need admin rights)
3. Restart your PC
4. Try checking for updates again

Use “Pause Updates” to Avoid Overloading the System

If repeated attempts fail, consider pausing updates for a few days:

• Go to Settings → Windows Update → Pause updates for 1 week

This gives your system time to stabilize and may resolve the issue after a reboot.

Preventive Measures: How to Avoid This in the Future

To reduce the chance of similar issues in the future:

• Apply new cumulative updates (like KB5062324) as soon as they are released
• Don’t ignore slow scans—run the troubleshooter early
• Use Storage Sense to regularly clear unnecessary files
• Set up a System Restore Point before any major update

Summary Table

Here’s a quick overview of the issues and solutions:

If your Windows 11 PC is stuck on “Checking for updates” and won’t finish scanning, you’re likely affected by a known bug in version 24H2. Don’t worry—applying KB5062324 or KB5058499 manually can resolve the issue in most cases.

And if that doesn’t work, try resetting the update cache or restarting services manually. Taking early action can save you from hours of frustration and keep your system protected with the latest patches.

Stay informed, and don’t hesitate to act when Windows Update misbehaves!

💡 Looking for more tips? Check out our full list of Windows Help Guides.

タグ: manual update install, Windows 11, Windows 11 24H2, SoftwareDistribution, troubleshooting, Windows Update Error, KB5062324, KB5058499, update scan freeze, update stuck